Shipping policy
JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow our team 4 - 6 business days to process your order and to be packaged then delivered to our shipping carrier. Note that we do not process or ship orders over the weekend.
Average transit times for States :
Normal Shipping time: 7-15 days [ For Geographical Conditions ]
Expedited/Express Shipping 6 - 14 Business days
Orders shipped to Alaska, Hawaii, and Canada,Others may take Short longer to arrive.
Average transit times to International:
Normal Shipping time: 7-15 days [ For Geographical Conditions ]
Expedited/Express Shipping 6 - 14 Business days
Please note that if you ordered multiple different products, they may arrive in separate packages and some may arrive on different dates. When a product we sell becomes out of stock in one of our distribution centers. We may send your order from our Europe or Asia distribution center to fulfill your order in a timely manner. There are circumstances that are out of control (natural disasters, unexpected weather, global pandemics, etc) that may cause shipping postponements or delay. While most packages will arrive on time, there may be circumstances out of our control that our carriers do experience. For this reason, we do not guarantee exact delivery time.
HOW TO GET TRACKING INFO?
We provide tracking numbers for every order. Tracking will be available once your order has been fulfilled and shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
CAN I CANCEL MY ORDER?
Yes, if there was a mistake or you changed your mind, you can cancel your order within 10 hours of completing your payment.
Please email us at supportecomdropex@gmail.com letting us know why you decided to cancel your order with the subject line "Please cancel my order" as well as provide us with your order number.
I ENTERED MY ADDRESS INCORRECTLY
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email providing us the corrected information. We just request that you notify us immediately (within 12 hours of ordering) via email.
MY ITEM ARRIVED DAMAGED
While we ship every order with extra padding to mitigate such issues. Despite this, our customers report that around 1 in 1000 orders arrive damaged due to mail service mistreatment of our packages. We apologize sincerely if this happens to you.
But not to worry. If this happens to you, please contact us with:
- Your full name
- Your order number
- A picture and video of the product damaged packaging as well as the product inside
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question through our website, we encourage you to contact us. We typically are able to respond within 1-3 hours during normal business hours Pacific Standard Time.
